Shipping policy

Last updated: June 26, 2026

Thank you for choosing Jutt Organics. We are committed to delivering our premium organic products to your doorstep safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations & Rates

We deliver across Pakistan.

  • Standard Shipping: We offer reliable shipping to all major cities and remote areas across the country.

  • Shipping Charges: Shipping fees are calculated at checkout based on the weight of your order and your delivery location.

  • Free Shipping: We offer free shipping on orders above PKR 20,000

2. Order Processing & Delivery Timelines

All orders are processed and dispatched from our warehouse.

  • Order Processing Time: Orders are typically processed and shipped within 1 to 2 business days (excluding Sundays and public holidays).

  • Delivery Timelines:

    • Karachi: 2 to 3 business days.

    • Other Major Cities (Lahore, Islamabad, Rawalpindi, etc.): 3 to 5 business days.

    • Rest of Pakistan: 5 to 7 business days.

Please note: Delivery times may be slightly extended during peak shopping seasons, sales events, or due to unforeseen courier delays.

3. Shipment Tracking

Once your order has been dispatched, you will receive a shipping confirmation via Email or SMS containing your tracking number and a link to track your package. You can monitor your shipment's progress directly through the courier partner's portal.

4. Cash on Delivery (COD) & Payment Methods

To make shopping convenient for you, we offer:

  • Cash on Delivery (COD): Pay in cash when your package is handed over to you.

  • Prepaid Options: Bank transfers or secure digital payment methods available at checkout.

Please note: For COD orders, couriers will only hand over the parcel after the payment has been collected.

5. Damaged or Missing Shipments

We take great care in packaging your organic products securely. However, if your order arrives damaged or if items are missing, please contact us immediately:

  • Take a clear photograph or video of the damaged packaging/product.

  • Reach out to our customer support via WhatsApp at +92 322 2663553 or email us at juttorganics@gmail.com within 48 hours of delivery.

  • We will investigate the issue with the courier and arrange a replacement or refund as needed.

6. Incorrect Address & Undelivered Parcels

Please ensure your shipping address, phone number, and closest landmarks are entered accurately at checkout. Courier riders will typically make up to 2–3 delivery attempts and will call your provided number.

If a parcel is returned to our warehouse due to an incorrect address or because the customer was unreachable, any shipping charges for re-sending the parcel will be the customer's responsibility.